DISTANCE SALES AGREEMENT
This agreement contains the terms regarding the product you have purchased from the website WWW.NEOLONCA.COM. By confirming your order, you agree to be bound by these sales conditions. We recommend that you read it carefully.
ARTICLE: SCOPE
The subject of this agreement is to determine the rights and obligations of the parties in accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188, regarding the sale and delivery of the product whose characteristics and sales price are specified below, ordered by the BUYER electronically via the website WWW.NEOLONCA.COM belonging to the SELLER.
ARTICLE: PARTIES
SELLER INFORMATION:
Company Name: NEOLONCA KÜLTÜR VE TASARIM ÜRÜNLERİ TİCARET ANONİM ŞİRKETİ
Address: Levent Mah. Karanfil Sok. No:13 BEŞİKTAŞ/İSTANBUL
Email: info@neolonca.com
BUYER INFORMATION:
Delivery Recipient:
Delivery Address:
Phone:
Email/Username:
ORDER PLACER INFORMATION (Hereinafter referred to as the ORDER PLACER):
Name/Surname/Title:
Address:
Phone:
Email Address:
Username:
The customer is the person who has registered on the website WWW.NEOLONCA.COM and provided their own address and contact information during registration.
ARTICLE: PRODUCT INFORMATION
The type, quantity, model, color, unit, sales price, payment method, and information at the time the order was finalized form the basis of this contract.
The essential features (type, quantity, brand/model, color, unit) of the goods/products are available on the SELLER’s website.
The listed and announced prices on the site are the sales prices. These prices and promises are valid until updated or changed.
The full sales price of the contract product, including all taxes, is shown in the table below.
(Payment Method and Plan, Delivery Address, Recipient, Invoice Address, Order Date, Delivery Date, Delivery Method)
ARTICLE: GENERAL TERMS
The BUYER declares that they have read the preliminary information regarding the essential characteristics of the product, the sales price, the payment method, and delivery on the website, and that they have provided the necessary confirmation electronically. Confirming the preliminary information electronically constitutes acknowledgment that the BUYER has obtained the required information accurately and completely.
Shipping costs are not included for international orders. The BUYER must pay transportation costs separately. The SELLER will use their best commercial effort to ship the product via a suitable carrier.
The SELLER may change the products and prices offered on the website due to market conditions, stock status, producer pricing, or advertising errors.
If the product is to be delivered to another person/entity than the BUYER, the SELLER cannot be held responsible if that party refuses delivery.
The SELLER is responsible for delivering the product in good condition, complete, and in accordance with the specifications stated in the order.
The delivery of the product depends on the signed agreement reaching the SELLER and full payment being made by the BUYER. If the payment is canceled or not received by the bank, the SELLER is considered relieved of the obligation to deliver the product.
If the BUYER’s credit card is used unlawfully after the product is delivered, and the payment is not made by the bank, the BUYER must return the product within 3 days. In this case, return shipping is covered by the SELLER.
In cases of force majeure, bad weather, or transportation disruptions, the SELLER must notify the BUYER within 3 days. The BUYER can then choose to cancel the order, request a replacement, or delay delivery. If the order is canceled, a refund will be issued within 14 days.
The BUYER must inspect the product upon delivery and should not accept visibly defective items.
A defective product is one that does not conform to agreed specifications or expected functionality. If a product lacks the stated features or reduces its expected benefits, it is deemed defective. The BUYER must report defects immediately.
Entering payment information on the website constitutes acceptance of the contract. The BUYER may access the contract and preliminary information form anytime through the site.
Complaints or requests regarding the product can be sent to the SELLER’s postal or email address above.
The contract product(s) will be delivered to the BUYER or designated recipient within a maximum legal period of 15 days.
ARTICLE: RIGHT OF WITHDRAWAL AND RETURNS
At Neolonca, all sales are considered final.
For our handmade products, which are produced in limited quantities and tailored to individual orders, the right of withdrawal and product returns are not accepted.
In accordance with Article 15 of the Turkish Consumer Protection Law No. 6502 and the Distance Sales Regulation; products that are personalized according to the consumer’s preferences, products that are not suitable for return due to their nature, and products that cannot be resold due to health and hygiene reasons are excluded from the scope of returns.
Accordingly, returns of Neolonca products are not possible.*
ARTICLE: OTHER CONDITIONS
Complaints related to the order or product may be sent using the contact info provided above or on the WWW.NEOLONCA.COM website.
Disputes shall be resolved by the Consumer Arbitration Boards or Consumer Courts located where the BUYER or SELLER resides.
The SELLER is responsible for damage or loss until the product is delivered to the BUYER or a third party. If the BUYER requests a different carrier, the SELLER is not responsible after handing it over.
Any member violating these contract terms is personally responsible and cannot hold the SELLER liable for legal consequences. The SELLER reserves the right to claim damages.
For INTERNATIONAL PURCHASES, THE FOLLOWING ADDITIONAL TERMS APPLY. BY CONFIRMING YOUR ORDER, YOU AGREE TO BE BOUND BY THESE TERMS.
DELIVERY:
Shipping and customs fees are not included. All such fees are the responsibility of the BUYER for international shipments.
TAXES:
All taxes, including VAT, arising from the sale are borne by the BUYER.
WARNINGS:
The BUYER acknowledges that:
The product may not be under warranty abroad
Manuals and safety warnings may not be in the local language
The product may not comply with local standards
The product’s import is legally the BUYER’s responsibility
LIMITATION OF LIABILITY:
The SELLER is not responsible for customs-related delays. The SELLER does not guarantee the product’s merchantability or fitness for a particular purpose. The SELLER’s liability is limited to the amount paid for the product.
GOVERNING LAW:
Any disputes arising from international sales shall be governed exclusively by Turkish Law. Jurisdiction belongs to Istanbul Central Courts and Enforcement Offices.