NEOLONCA: A brand of art, craft, and design.

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COOKIE AND PRIVACY POLICY

WWW.NEOLONCA.COM

OUR PERSONAL DATA PROTECTION AND PRIVACY POLICY

NEOLONCA KÜLTÜR VE TASARIM ÜRÜNLERİ TİCARET ANONİM ŞİRKETİ, as the data controller, processes your personal data in accordance with the Law No. 6698 on the Protection of Personal Data (KVKK) and other applicable regulations. The privacy and security of your personal data is of utmost importance to our Company. This Policy concerns the personal data collected during your access to the website www.neolonca.com and varies depending on the actions you take on the site.

Your personal data is collected directly and automatically from you by www.neolonca.com in the following cases:

When you access our website,
In accordance with Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed Through Such Publications (Article 7/2), information related to transaction security (IP address, connection time, used IP protocol, visited page, disconnection time, data volume transferred, etc.) is obtained to ensure legal compliance.

COOKIES

Cookies are small files that make operations easier and more efficient for users. When you visit our website, session cookies and persistent (mandatory) cookies are used to carry out activities aimed at customer satisfaction. If you give explicit consent, analytical/performance cookies and marketing (targeting-advertising) cookies may also be used for marketing analytics and performance evaluations.

You can control cookie usage from your browser settings and disable or delete previously stored cookies. For more details, please visit: https://policies.google.com/technologies/cookies

If you register on our website, your identity (name, surname), contact (email), and transaction security (password) data will be processed based on your explicit consent to carry out marketing and analytics activities. Membership is not required for purchasing products, but it offers discounts, fast checkout, and other benefits.

When you make a purchase, your data may be processed under the Distance Sales Agreement and Article 213 of the Tax Procedure Law for issuing invoices. This includes identity (name, surname, ID number), contact (phone, email), transaction security (IP address), address (city, district), customer transaction (order number, amount, date, product), and finance (tax ID, card details) data. For consumers, ID number is required if purchases exceed a certain legal limit. Since our site uses the IKAS infrastructure, which may be hosted abroad, purchases may involve international data transfer.

If you subscribe to our email list, your contact information (email address and opt-in time) will be processed for campaigns and promotions based on your consent.

When you contact us via the contact form, your identity (name, surname) and contact (email, message content) data will be processed based on your consent.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Your privacy is important to us. We only share your data with our business partners, suppliers, and necessary third parties for legal compliance or to carry out our operations (e.g. logistics, payment processing). For instance:

Data is processed on behalf of our Company by IKAS (infrastructure provider).
Logistics companies handle delivery.
Payment data is processed by authorized providers designated by the Central Bank of Turkey (e.g. PayTR).
Google Analytics (for marketing analysis),
Mailchimp (for mass email),
Customs brokers (for international orders).

You can find their privacy policies at the links below:

We may transfer your personal data without further notice or consent to public authorities when required by law (KVKK Art. 28/1) or under unforeseen circumstances.

DATA RETENTION PERIODS

IP records under Law No. 5651: 2 years
Data processed for legitimate interest: 1 year
Distance sales data: 3 years
Invoice and commercial documents: 10 years
Marketing consent data: 3 years after withdrawal
Account deletion: Your data is deleted during the next scheduled purge cycle.

SAFE ELECTRONIC SHOPPING

We are registered with ETBİS (Electronic Commerce Information System) to ensure safe shopping and combat fraud. You can verify us at: https://www.eticaret.gov.tr/sirketsorgula

Our website uses 256-bit SSL encryption for security, ensuring that your data is securely transferred.

SPECIAL CATEGORIES OF PERSONAL DATA

Our website does not request special categories of personal data (e.g. race, religion, health, political views). Please refrain from sharing such data via our forms or tools.

ACCURACY AND UPDATING OF YOUR DATA

We value the accuracy and currency of your data. In line with the Personal Data Protection Authority’s resolution (22/12/2020, No. 2020/966), a verification link will be sent to your email. Please ensure your data is updated when necessary.

YOUR RIGHTS REGARDING PERSONAL DATA

According to the Law, data subjects must first apply to the data controller to exercise their rights. Direct complaints to the Authority (KVKK) are not allowed without prior application.

You have the right to:

a) Learn if your data is being processed,
b) Request information about the processing,
c) Learn the purpose of processing and if it is used accordingly,
d) Know third parties to whom your data is transferred domestically or internationally,
e) Request correction if your data is incomplete or incorrect,
f) Request deletion/destruction when the purpose of processing no longer exists,
g) Request notification of corrections or deletions to third parties,
ğ) Object to negative outcomes based on automated processing,
h) Request compensation if you suffer harm due to unlawful data processing.

You may exercise your rights by contacting us: